Customer Care, Billing & Service Excellence

Welcome to Kupant.com, where luxury meets precision and every detail matters.
We believe that the essence of premium service lies not only in the quality of our products but in the integrity of every interaction — from the moment you visit our site to the day your order arrives at your door.

Our policies are designed to provide clarity, security, and peace of mind.
This document outlines our approach to billing, payment, shipping, and returns, ensuring a seamless and refined shopping experience for discerning customers worldwide.

1. The Art of Order Fulfillment

Each item you purchase from Kupant.com is handled with care, professionalism, and discretion.
We partner exclusively with certified manufacturers and artisan suppliers to ensure that every product meets our standards of craftsmanship, material integrity, and design excellence.

Orders are processed within 3 to 7 business days of purchase. During this period, our fulfillment team inspects, packages, and prepares your product for shipment under controlled conditions that preserve both quality and presentation.

Once your order is dispatched, you will receive an elegant confirmation email with your tracking number and a link to monitor the progress of your delivery in real time.

For international customers, please note that customs processes and regional regulations may extend delivery times. We work exclusively with premium global couriers to ensure timely, secure, and traceable delivery to every destination.

If your parcel does not arrive within the expected timeframe, please contact our Concierge Team at support@kupant.com for personalized assistance.

2. Secure and Confidential Payment Processing

Trust is the foundation of luxury.
At Kupant.com, we take your privacy and financial security with the utmost seriousness. Every transaction is protected by 128-bit SSL encryption, ensuring that your payment information is transmitted securely and remains inaccessible to third parties.

Our platform is Level 1 PCI DSS compliant, the highest global certification for data protection and transaction security.
We collaborate only with verified international payment gateways to maintain a seamless and secure checkout experience.

We currently accept all major credit and debit cards, including Visa and MasterCard.
At this time, we do not accept PayPal or prepaid gift cards, as we prioritize direct, traceable transactions that meet luxury industry compliance standards.

All prices are listed in U.S. Dollars (USD) unless otherwise specified.
Shipping fees are calculated transparently at checkout, ensuring full visibility before payment is made.
We do not charge U.S. sales tax. For international customers, local import duties or customs taxes may apply depending on your country’s regulations.

3. Precision in Global Logistics

Our commitment to excellence extends to the delivery of your order.
Each shipment is handled by carefully selected logistics partners known for reliability, discretion, and professionalism.

All orders are shipped with real-time tracking visibility, allowing you to monitor your package at every stage.
Your tracking information will be provided via email once your order has been shipped from our fulfillment center.

Should you encounter any delay or concern, our Customer Experience Team will liaise directly with the courier service to provide you with accurate updates and ensure your parcel arrives promptly.

4. Order Adjustments & Corrections

Because of our dedication to speed and precision, we recommend reviewing all order details before finalizing your purchase.
If you notice an error — such as the wrong item, size, or delivery address — please contact Kupant.com as soon as possible.

If your order has not yet entered production or shipment, we can modify or cancel it immediately. Once processing begins, changes may no longer be possible.
Our team will always do its best to accommodate special requests within the constraints of our production schedule.

5. Returns & Exchanges with Integrity

Your satisfaction is of paramount importance to us.
If your order does not meet your expectations, you may return it within 30 days of delivery, provided that it remains unused, in perfect condition, and in its original packaging.

To initiate a return or exchange, please contact support@kupant.com with your order details and reason for return. Our dedicated team will guide you through the process with efficiency and care.

In certain cases, a $20 restocking fee may apply to exchanges. This helps us maintain operational sustainability while ensuring all returned products are handled responsibly and hygienically.

If you receive an incorrect, defective, or damaged product, we will replace it at no additional cost, and you will not be required to return the original item.
In the rare event that we cannot replace your product, a full refund or a suitable alternative will be offered.

6. Undeliverable & Returned Shipments

If your parcel is marked as “Returned to Sender” due to an incomplete or incorrect address, we will reship it at no additional cost once it has been safely returned to our facility.
We encourage customers to verify their shipping details carefully before completing checkout, ensuring smooth and uninterrupted delivery.

7. Product Quality & Care Instructions

We take immense pride in the craftsmanship of our products.
Each piece undergoes a rigorous inspection process before leaving our facility, ensuring it meets our uncompromising standards of quality.

Please follow the care guidelines provided with your item to preserve its appearance and durability.
Designs and materials are made to last with proper handling. Damage caused by improper care or treatment may not qualify for replacement.

If you believe your item has a defect after following recommended care procedures, please contact support@kupant.com with images and a detailed description. We will review each case with fairness and discretion.

8. Technical or Access Issues

If you experience difficulties loading a page or completing a purchase, please contact our technical support team via support@kupant.com.
Our engineers monitor the website continuously to ensure a seamless, luxury-standard browsing experience for all users globally.
We will address any issue promptly and guide you through alternative checkout methods if necessary.

9. Privacy & Confidentiality

Your privacy is our promise.
We never rent, sell, or share your personal information with third parties.
All customer data is handled according to international privacy laws, including GDPR and CCPA standards.

Our Privacy Policy outlines how we collect, process, and safeguard your information with transparency and integrity.
Your trust is a privilege we earn with every interaction.

For more information, we invite you to review our complete Privacy Policy on our website.

10. Our Promise of Excellence

At Kupant.com luxury is not defined solely by the products we create — it is expressed through every gesture, every detail, and every customer experience.
We hold ourselves to the highest global standards of craftsmanship, service, and accountability.

Our mission is simple: to make every interaction as refined and rewarding as the items we offer.
When you shop with us, you are not simply making a purchase — you are entering a partnership built on trust, transparency, and timeless sophistication.

Should you have any questions or special requests, please contact our Concierge Service at Kupant.com
We are available to assist you with the same level of care and discretion that defines every aspect of our brand.

Kupant.com — Luxury redefined through service, precision, and excellence.